Seasons Coronavirus (COVID-19) Updates

 

The health and safety of Seasons Federal Credit Union members and employees is our top priority. As we continue to monitor the impact of COVID-19 (Coronavirus) in our region, please be assured that we are taking preventative measures in our branches to mitigate the spread of illness and ensure seamless access to your accounts. With our current digital business model, we are well-positioned to serve our members, even if it’s not in a face-to-face capacity. We have been working to ensure we have all essential employees equipped to conduct business remotely, should the need arise.

 

Update: 6/22/2020

We will have a Greeter stationed at our branch entrances to assist in welcoming you

Throughout the COVID-19 pandemic, we have remained open and adjusted our processes to continue efficiently serving members via drive thru ITMs, lobby access for transactions, by-appointment account servicing, and online/mobile service options. As phase 2 of re-opening begins in our communities, we are pleased to announce that we have moved into our next phase of lobby social distancing and other health and safety guidelines as outlined below. 

On Tuesday, June 23rd, we will have a Greeter stationed at our Middletown and Meriden Branch entrance throughout the day to assist members.

Our greeters will assist members with social distancing by:

  • Monitor capacity within the branch. If lines or wait times are longer than usual, a member may be asked to wait outside or in their car.
  • Only one person per transaction to limit the number of people in a branch.
  • Direct members to the next available ITM and/or make an appointment.
  • Require members to wear a face mask. If a member does not have one, we will provide one. If a member refuses to wear a face mask for non-medical reasons, they may be asked to:
    • Visit a drive thru ITM or the drive-up window in Middletown
    • Make an appointment
    • Wait in their car and someone will assist the member

We will be encouraging social distancing, as well as introducing other safety measures that include: 

  • Floor signage to indicate safe distances while members transact business and wait in line
  • Hand sanitizing stations available and encourage usage before and after a transaction
  • Wipes for machines and hard surfaces are available for use
  • Public areas will be sanitized by a member of our team per CDC guidelines
  • Restroom facilities will remain closed at this time

View our short safety procedures video before visiting a branch!

Now, more than ever, it is essential to take care of yourself. If you’re experiencing symptoms or have been around someone that has been, please use our online or remote banking options rather than visiting us in-person. If you would like to schedule an appointment, please call us at 860-346-6614 to get started.


 

Update: 4/15/2020

Use digital banking to stay on top of your COVID stimulus deposit

As you may have heard, the United States government signed into law, the CARES Act. This bill is aimed at providing relief to U.S. consumers and businesses impacted by COVID-19. For many members, the most important piece of this legislation is the Economic Impact Payment (stimulus payment) eligible to taxpayers who filed a tax return for either 2019 or 2018.

How You’ll Receive the Payment

If you are eligible for an Economic Impact Payment and filed a 2019 or 2018 tax return, your payment will be deposited directly into the same banking account used for tax filing purposes. If you have not yet filed your 2019 tax return, the account used for your 2018 tax filing will be used. Note that payments are being distributed by the IRS in waves, so if someone you know has received theirs, but you haven’t yet, it is not a cause for concern.

The CARES Act stimulus payments via direct deposit have already started appearing in accounts and will continue to roll out through the year. Members receiving the payments via paper checks will begin receiving them by mail in May. In addition to using the IRS web portal to check the status of your stimulus payment, you can check your balance, transfer funds and deposit paper checks through Seasons FCU’s digital banking channels.

Check Your Balance

If you need to check your account balance, you can do so from either mobile or online banking.

Transfer Funds

Whether you need to transfer funds to another member, to someone outside the credit union or between your accounts, you can do so with mobile and online banking. 

Use Mobile Check Deposit

If the IRS doesn’t have your direct deposit information on file, the IRS will issue a paper check and it will be mailed to the address provided on the last tax return submitted. Those receiving paper checks can deposit them with our mobile banking app!

If you don’t have a smartphone, you can easily deposit your check with our drive-up Interactive Teller Machines (ITMs). Our drive-up ITMs allow you to conduct many financial transactions with our virtual tellers, including deposits. Drive-up ITMs can be found at our 1371 East Main Street, Meriden branch and our 635D South Main Street, Middletown branch.


 

Update: 3/26/2020

We Can Help You Make Ends Meet During These Trying Times

We understand that the preventative measures enacted by local, state and federal governments, have impacted many of our members’ daily routines and potentially, your income due to the coronavirus (COVID-19). Our LifeLine of Credit can provide some relief and help existing members meet their financial obligations during these uncertain times. With a line of credit you’ll have available funds for when you need them, anytime, for anything you want.

  • 0% introductory interest rate for 6 months*
  • Up to 60 days before your first payment is due
  • Members may be approved to borrow up to $10,000
  • Easily apply online, no need to come into a branch
  • Quick funding to help with immediate expenses

Apply Online Today


 

We Are Here For You If You Can’t Make Payments

We understand that the preventative measures enacted by local, state and federal governments, have impacted many of our members’ daily routines and potentially, your income due to COVID-19. As your credit union, we are committed to helping members who may be experiencing financial hardship and have several financial options available. Depending on your situation, we have many ways we can help meet your needs, such as:

 

Mortgage Relief During COVID-19 Pandemic

We offer Seasons mortgage relief to members who continue to face hardship caused by the global COVID-19 pandemic.

  • 90-day grace period for all mortgage payments: Mortgage-payment forbearances of up to 90 days, which will allow homeowners to reduce or delay monthly mortgage payments. 
  • Relief from fees and charges for 90 days: For at least 90 days, we will waive or refund mortgage-related late fees.
  • No new foreclosures for 60 days: We will not start any foreclosure sales or evictions.
  • No credit score changes for accessing relief: For those taking advantage of this COVID-19-related relief, late or missed payments will not be shared with credit reporting agencies.

Please contact and work directly with us to learn about and apply for available relief at 860-346-6614. Please note we are experiencing high volumes of inquiries.

 

Member Loan Payment Assistance

As a community partner we are here to help you navigate your finances in these difficult times. If you need help with a repayment strategy for your current Seasons loan or mortgage, we are happy to assist you in keeping your account on track and help meet your needs. Complete our Member Impact Form below and email it back to us. A team member from our Member Solutions Department will be in contact to help you. 


 

Here's What You Can Do To Manage Your Finances 

  • Use our free Online Banking and Mobile Banking App, to manage your accounts 24/7 without having to visit a branch. With Online Banking, you can access your accounts, pay bills, check account balances, transfer money between your accounts and even use the Person to Person transfer feature to send money from your Seasons account to other Financial Institutions. With our Mobile Banking App, you can also deposit checks by snapping a picture and easily deposit it within your account.
  • Apply online for any loans including Mortgages, Home Equities, Auto Loan, Personal Loan or Visa Credit Cards.
  • Be aware that scammers take advantage of crisis situations. If you believe that you are being targeted by a scammer, please contact us immediately.
  • New Online Chat Feature:
    • We’ve added a new online Chat feature to our website. During business hours, this will allow members to interact with our Seasons team for non-sensitive assistance. If using Chat, please refrain from inputting any sensitive personal information such as account numbers or social security numbers.  
    • Need help with the Live Chat? Check out our Live Chat FAQs

 

We ask for your patience as we expect higher than normal wait times. As always, the health, safety and well-being of our members, our staff and our community is of the utmost concern. We will continue to monitor the situation closely and are here to assist all of your needs. Thank you for trusting us with your financial needs. We will update this page as needed to keep you informed of any changes as events involving COVID-19 continue.

 

 

 

*APR= Annual Percentage Rate. Effective 03/26/2020. The LifeLine of Credit dollar amount is determined based on credit score. The introductory APR of 0% is for a period of six (6) billing cycles. After the first six billing cycles, the APR, will range from 8.99% to 18% based on the LifeLine of Credit program and creditworthiness at the time of application. SFCU reserves the right to discontinue this promotion at any time without notice. Other restrictions may apply. Please see a Seasons FCU representative for more details.

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