Seasons Coronavirus (COVID-19) Updates

 

The health and safety of Seasons Federal Credit Union members and employees is our top priority. As we continue to monitor the impact of COVID-19 (Coronavirus) in our region, please be assured that we are taking preventative measures in our branches to mitigate the spread of illness and ensure seamless access to your accounts. With our current digital business model, we are well-positioned to serve our members, even if it’s not in a face-to-face capacity. We have been working to ensure we have all essential employees equipped to conduct business remotely, should the need arise.

 

Update: 5/29/2020

We’ve re-opened our Meriden Branch lobby for ITM/ATM transactions only

On Monday, June 1st, we re-opened the doors to our Meriden Branch lobby for ITM/ATM transactions only. This decision has been made after extensive preparation while remaining focused on the safety of our members and staff. It has been developed as part of a multi-step process in order to safely return to normal routines in the future. Members may conduct transactions with our Virtual Tellers via the ITM during our temporary hours listed below.

Temporary Hours for the Meriden Branch lobby:

Monday – Friday        9:00am – 4:00pm
Saturday                         9:00am – 12:00pm

Please know, we’re making the safety and wellness of our staff and members a priority as we begin to open our Meriden lobby. That said, you may notice it will feel a little different as we are taking steps to ensure your wellbeing by only having access to ITM/ATM transactions. Lobby visitors are encouraged to wear a mask if you are medically abled and may be temporarily asked to be removed for identification purposes. We are taking extra steps to frequently disinfect high touch areas such as ITM screens, doorknobs, phones, and counters throughout the Meriden branch.

Need to schedule a branch appointment?

If you have a specific need that requires you to visit us inside a branch lobby, you will need to make an appointment. To do so, please give us a call at 860-346-6614, as we may be able to address your need over the phone. If we cannot, a Seasons FCU representative will schedule an appointment for you. 


 

Update: 4/23/2020

We’re Here for our Business Members

Seasons FCU is committed to helping our business members through these unprecedented times by participating in the Small Business Administration's (SBA) Paycheck Protection Program. This program is designed to provide small businesses access to funds to operate and continue paying employees.

 

Who can apply?

All businesses with 500 or less employees including: nonprofits, veterans’ organization, tribal business concerns, sole proprietorships, self-employed individuals, and independent contractors.

General PPP Loan Parameters

    • Business must be established prior to 02/15/2020
    • While loans created under the PPP initiative are legally binding obligations of the borrower which have to be repaid, all or part of the loan amount may be forgiven if the proceeds are used for designated purposes
    • No loan payments due for 6 months

Learn more or start your application


 

Update: 4/15/2020

Use digital banking to stay on top of your COVID stimulus deposit

As you may have heard, the United States government signed into law, the CARES Act. This bill is aimed at providing relief to U.S. consumers and businesses impacted by COVID-19. For many members, the most important piece of this legislation is the Economic Impact Payment (stimulus payment) eligible to taxpayers who filed a tax return for either 2019 or 2018.

How You’ll Receive the Payment

If you are eligible for an Economic Impact Payment and filed a 2019 or 2018 tax return, your payment will be deposited directly into the same banking account used for tax filing purposes. If you have not yet filed your 2019 tax return, the account used for your 2018 tax filing will be used. Note that payments are being distributed by the IRS in waves, so if someone you know has received theirs, but you haven’t yet, it is not a cause for concern.

The CARES Act stimulus payments via direct deposit have already started appearing in accounts and will continue to roll out through the year. Members receiving the payments via paper checks will begin receiving them by mail in May. In addition to using the IRS web portal to check the status of your stimulus payment, you can check your balance, transfer funds and deposit paper checks through Seasons FCU’s digital banking channels.

Check Your Balance

If you need to check your account balance, you can do so from either mobile or online banking.

Transfer Funds

Whether you need to transfer funds to another member, to someone outside the credit union or between your accounts, you can do so with mobile and online banking. 

Use Mobile Check Deposit

If the IRS doesn’t have your direct deposit information on file, the IRS will issue a paper check and it will be mailed to the address provided on the last tax return submitted. Those receiving paper checks can deposit them with our mobile banking app!

If you don’t have a smartphone, you can easily deposit your check with our drive-up Interactive Teller Machines (ITMs). Our drive-up ITMs allow you to conduct many financial transactions with our virtual tellers, including deposits. Drive-up ITMs can be found at our 1371 East Main Street, Meriden branch and our 635D South Main Street, Middletown branch.


 

Update: 3/26/2020

We Can Help You Make Ends Meet During These Trying Times

We understand that the preventative measures enacted by local, state and federal governments, have impacted many of our members’ daily routines and potentially, your income due to the coronavirus (COVID-19). Our LifeLine of Credit can provide some relief and help existing members meet their financial obligations during these uncertain times. With a line of credit you’ll have available funds for when you need them, anytime, for anything you want.

  • 0% introductory interest rate for 6 months*
  • Up to 60 days before your first payment is due
  • Members may be approved to borrow up to $10,000
  • Easily apply online, no need to come into a branch
  • Quick funding to help with immediate expenses

Apply Online Today


 

We Are Here For You If You Can’t Make Payments

We understand that the preventative measures enacted by local, state and federal governments, have impacted many of our members’ daily routines and potentially, your income due to COVID-19. As your credit union, we are committed to helping members who may be experiencing financial hardship and have several financial options available. Depending on your situation, we have many ways we can help meet your needs, such as:

 

Mortgage Relief During COVID-19 Pandemic

We offer Seasons mortgage relief to members who continue to face hardship caused by the global COVID-19 pandemic.

  • 90-day grace period for all mortgage payments: Mortgage-payment forbearances of up to 90 days, which will allow homeowners to reduce or delay monthly mortgage payments. 
  • Relief from fees and charges for 90 days: For at least 90 days, we will waive or refund mortgage-related late fees.
  • No new foreclosures for 60 days: We will not start any foreclosure sales or evictions.
  • No credit score changes for accessing relief: For those taking advantage of this COVID-19-related relief, late or missed payments will not be shared with credit reporting agencies.

Please contact and work directly with us to learn about and apply for available relief at 860-346-6614. Please note we are experiencing high volumes of inquiries.

 

Loan Skip-A-Pay

Skip-A-Payment on a loan due to unexpected circumstances. We understand that members may experience economic hardship due to employment changes and school closures.

  • A Skip-A-Pay can be used on most vehicle loans, recreational loans, and unsecured personal loans.
  • A Skip-A-Pay request may be rejected if your loan is not in good standing.
  • The skipped payment is moved to the end of the loan. This extends the time you will pay on the loan by one month for each Skip-A-Pay completed.
  • You can submit a request through our Skip-A-Pay form.

Skip-A-Pay Today

 

Member Loan Payment Assistance

As a community partner we are here to help you navigate your finances in these difficult times. If you need help with a repayment strategy for your current Seasons loan or mortgage, we are happy to assist you in keeping your account on track and help meet your needs. Complete our Member Impact Form below and email it back to us. A team member from our Member Solutions Department will be in contact to help you. 


 

Here's What You Can Do To Manage Your Finances 

  • Use our free Online Banking and Mobile Banking App, to manage your accounts 24/7 without having to visit a branch. With Online Banking, you can access your accounts, pay bills, check account balances, transfer money between your accounts and even use the Person to Person transfer feature to send money from your Seasons account to other Financial Institutions. With our Mobile Banking App, you can also deposit checks by snapping a picture and easily deposit it within your account.
  • Apply online for any loans including Mortgages, Home Equities, Auto Loan, Personal Loan or Visa Credit Cards.
  • Be aware that scammers take advantage of crisis situations. If you believe that you are being targeted by a scammer, please contact us immediately.
  • New Online Chat Feature:
    • We’ve added a new online Chat feature to our website. During business hours, this will allow members to interact with our Seasons team for non-sensitive assistance. If using Chat, please refrain from inputting any sensitive personal information such as account numbers or social security numbers.  
    • Need help with the Live Chat? Check out our Live Chat FAQs

 

Update: 5/29/2020

TEMPORARY BRANCH HOURS AND ACCESS

 

Middletown Main Office Branch:

Located at 524 South Main Street, Middletown
Lobby business will be restricted to ITM/ATM only. Members may conduct transactions with our Virtual Tellers via the ITM during the hours listed below. Please contact our Call Center for any assistance outside of normal transactions. 

Monday - Friday                 9:00am – 4:00pm
Saturday                                 9:00am – 12:00pm 

 

Meriden Branch Lobby:

Located at 1371 East Main Street, Meriden
On June 1st, the Meriden Branch Lobby will re-open to ITM/ATM transactions only. Members may conduct transactions with our Virtual Tellers via the ITM during the hours listed below. Please contact our Call Center for any assistance outside of normal transactions. Members may also use the Drive-Thru ITM at the hours listed below and/or walk-up ATM 24/7.

Monday - Friday                 9:00am – 4:00pm
Saturday                                 9:00am – 12:00pm 

 

Drive-Thru Teller Window 635D Middletown:

Located at 635d South Main Street, Middletown

Monday – Friday           9:00am – 4:00pm
Saturday                            9:00am – 12:00pm  

 

Call Center Hours:

Monday – Friday                     8:00am – 6:00pm
Saturday                                     9:00am – 3:00pm

 

More Information:

  • ATMs are open 24/7.
  • Access to Safe Deposit Boxes will be appointment only. Please call 860-346-6614.
  • We will not be able to accept coin deposits at this time. 
  • Our Notary and Signature Guarantee Services are suspended

 

Update: 3/10/2020

Resources Available to Help Those Affected by COVID-19

We understand that some of our members will be negatively affected by the impacts of COVID-19 and may experience financial difficulty. There are a number of resources available to help those directly and indirectly affected by COVID-19. We have listed a few below to help affected members through this difficult time.

Please be sure to verify all organizations you are in communication with and never disclose personal information. Unfortunately, there are scams taking place right now, preying on all of us during this vulnerable time.

 

 

We ask for your patience as we expect higher than normal wait times. As always, the health, safety and well-being of our members, our staff and our community is of the utmost concern. We will continue to monitor the situation closely and are here to assist all of your needs. Thank you for trusting us with your financial needs. We will update this page as needed to keep you informed of any changes as events involving COVID-19 continue.

 

 

 

*APR= Annual Percentage Rate. Effective 03/26/2020. The LifeLine of Credit dollar amount is determined based on credit score. The introductory APR of 0% is for a period of six (6) billing cycles. After the first six billing cycles, the APR, will range from 8.99% to 18% based on the LifeLine of Credit program and creditworthiness at the time of application. SFCU reserves the right to discontinue this promotion at any time without notice. Other restrictions may apply. Please see a Seasons FCU representative for more details.

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