Multi-Factor Authentication Helps Keep Your Information Safe

Using a smartphone

We utilize MFA to keep your online banking information protected. 


When you log into Online Banking or Mobile Banking app, you will be asked to confirm your identity through multi-factor authentication to add an extra layer of security.


Once you enter your credentials to login, a message will appear that asks you to select a method to receive your verification code. You will have the option to select email or SMS code (text message). Both options will show part of your email address and mobile number. Select your preference and click get code. If you do not receive the verification code or no longer have access to the email/mobile number listed, please call the credit union at (860) 346-6614. You may also select Resend Code.

You also have the option to designate your device as trusted. By doing this you will not need a code each time you login. Select remember me at login. You may need to verify your identity again if you clear your history or make other changes to your device.

It is important that your email address and mobile phone number are up to date. We recommend logging in to online banking or mobile banking, click on More then Profile Settings and verify your email and cell phone number listed on your account.


What is Multi-Factor Authentication (MFA)?

Multi-factor Authentication (MFA) is a security system that requires more than one method to verify the user's identity for a login. If the MFA system does not recognize the device you are using to log in or detects uncharacteristic or unusual behavior, an extra layer of security is triggered, requiring you to take an additional step to verify your identity.

Protecting your information is our top priority. By using MFA, it’s another layer of protection to your account.


Best Practices For Keeping Your Accounts Safe Online

In addition to the protections Seasons FCU has in place, we encourage you to use these best practices to help keep your accounts safe online:

  • Change your passwords frequently
  • Monitor your accounts regularly through online and mobile banking and account alerts, looking out for suspicious activity
  • Keep your apps and devices up to date with the most recent system updates
  • Avoid unsecured wireless access points – like public WIFI hotspots
  • Avoid clicking on links in unsolicited emails


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