Members and non-members should never respond to these calls (voice phishing) by providing the requested personal or financial information – no matter how urgent the message may seem.
A recent notification from credit unions indicated members and nonmembers are being targeted with the automated phone call scam. Victims receive automated calls (robo-calls), which play recorded messages claiming to be from a credit union (or bank), requesting verification of financial information (e.g., account number, card number, or PIN). We at Seasons Federal Credit Union do not call members with recorded messages requesting personal or financial information.
Alert Details
A credit union recently reported receiving hundreds of calls from members and nonmembers saying they received a phone call on their landline or cell phone with an automated message. The victims are asked to enter their social security number.
In circumstances of vishing (voice phishing) members and non-members should never respond to these calls by providing the requested personal or financial information – no matter how urgent the message may seem.
Risk Mitigation Tips
Here are some tips on how to avoid becoming a victim of these scams:
- Never respond to any telephone call requesting personal or financial information.
- Please take caution when visiting social network sites and sharing personal information.
- If you receive this type of call report it to the following:
- Federal Trade Commission (1-888-225-5322);
- State attorney General;
- Local law enforcement; and
- Your phone carrier, landline or cell phone provider.
If you inadvertently respond to such a call by providing account or card information, please notify us immediately (860-346-6614) to close or block the accounts affected to prevent fraudulent transactions.